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Melissa Gouley, Membership Director/Operations Manager
e-mail: mgouley@napma.com
Melissa Gouley is NAPMA’s membership director and operations manager. She manages a staff of member service professionals, which help members with many of the typical customer service needs, such as orders, address changes, billing and shipping issues and general assistance. |
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The member services staff also talks with martial arts instructors and school owners throughout the industry to introduce them to the benefits of a NAPMA membership and its products. This staff also serves as consultants, helping members with enrollment, retention, tuition, staff development, marketing and operations challenges.
Melissa Gouley also supervises the NAPMA fulfillment center. That staff assembles, processes and ships the monthly Professional Package to all members, domestic and international, and the bi-monthly NAPMA Squared Package. The fulfillment center crew also maintains a comprehensive inventory of past NAPMA and NAPMA Squared Packages, the NAPMA product line and a video training library with hundreds of segments. The staff processes and ships new member start-up kits and product orders every week.
+ e-mail: mgouley@napma.com |
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