NAPMA is a limited-liability U.S. corporation, operating from offices in Clearwater, Florida, where a full-time, professional staff serves its members. Led by President Rob Colasanti, NAPMA is organized into five services teams.

+ Click here to view the Key Staff page.

Member Services: A staff of member service professionals, managed by Melissa Gouley, helps members with orders, address changes, billing and shipping issues and general assistance. The member services staff also talks with martial arts instructors and school owners throughout the industry to introduce them to the benefits of a NAPMA membership and its products. Qualified members of staff also serve as consultants, helping members with enrollment, retention, tuition, staff development, marketing and operations challenges.

Operation Services: As operations manager, Melissa Gouley supervises an administrative team that provide equally important services, including administrative support, data management, human resources and financial/bookkeeping. The NAPMA fulfillment center is also a part of Operation Services. That staff assembles, processes and ships the monthly Professional Package to all members, domestic and international, and the bi-monthly NAPMA Squared Package. The fulfillment center crew also maintains a comprehensive inventory of past NAPMA and NAPMA Squared Packages, the NAPMA product line and a video training library with hundreds of segments. The staff processes and ships new member start-up kits and product orders every day.

Audio/Video Production Services: NAPMA maintains a professionally equipped video production/editing facility in its offices, managed by Mark Graden. He is able to shoot broadcast-quality video on location for original productions as well as edit a variety of audio and video programs distributed to members. Every month, Mark works with Rob Colasanti to select, edit and prepare the Sounds of Success CD and the NAPMA Innovations DVD, two of NAPMA's most popular educational programs in the NAPMA Professional Package. Mark also edits and prepares audio and video segments for the NAPMA Squared Package. Additionally, Mark confers with martial arts instructors who want to develop video training series or curriculum programs, ventures in which NAPMA may become a production, marketing and fulfillment partner.

Creative Services: Bob Sillick coordinates a staff of graphic designers and Web specialists whose primary responsibilities is the monthly NAPMA Professional Package, Martial Arts Professional magazine, NAPMA eNews and content management of the NAPMA Web site. The staff also produces the bi-monthly NAPMA Squared Package as well as many NAPMA marketing projects and NAPMA products and packaging. Bob works closely with Rob Colasanti to plan and create the content for the enormous amount of educational and marketing support materials NAPMA produces and distributes every month.

Consulting Services: A special team, integral to outstanding member support, is the NAPMA School Support Network (NSSN). The network consists of NAPMA-member volunteers from across the U.S., who are available to consult with other members on any issue or challenge that may be an obstacle to growth and success. The NSSN provides a primary benefit of a NAPMA membership: free, unlimited and customized consulting services. Many NAPMA staff members also serve as member consultants, but NSSN faculty members are strategically positioned throughout the country to help more members directly, with targeted advice.


See also:

+ NAPMA Benefits and Memberships

+ Frequently Asked Questions - FAQs

+ About NAPMA